Virtual technical support for field engineers in the water and ventilation hygiene industry

Ieuan A. Nicholas; D. C. Kim

doi:10.1117/12.650537

30 January 2006 Virtual technical support for field engineers in the water and ventilation hygiene industry

Ieuan A. Nicholas, D. C. Kim

Proceedings Volume 6055, Stereoscopic Displays and Virtual Reality Systems XIII; 60551R (2006) https://doi.org/10.1117/12.650537
Event: Electronic Imaging 2006, 2006, San Jose, California, United States

Abstract

This paper presents an industrial application of VR, which has been integrated as a core component of a virtual technical support system. The problems that often impede conventional technical support and the way in which a virtual technical support system can overcome them are discussed. Field engineers are able to use the system to access improved information and knowledge through their laptop computers while on-the-job. Thereby, taking advantage of scarce investment resources. When used in synergy, the application of VR, multimedia, coordinated multiple views and knowledge-based technologies can be shown to significantly reduce technical support costs. Initial results are presented showing the effectiveness and benefits of such a system for field engineer support in the water and ventilation hygiene industry.

Citation Download Citation

Ieuan A. Nicholas and D. C. Kim "Virtual technical support for field engineers in the water and ventilation hygiene industry", Proc. SPIE 6055, Stereoscopic Displays and Virtual Reality Systems XIII, 60551R (30 January 2006); https://doi.org/10.1117/12.650537

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